Return & Refund Policy

We hope you are pleased with your purchase in our vutrufitness.com and 100% satisfied with our products. If our products do not meet your expectations and would like to exchange or return because of some reasons, please see the below detailed 

1. Return & Exchange Policy

We accept returns on products within 30 days of receipt if you are not 100% satisfied with the items you received.

1.We only accept items purchased from vutrufitness.com. If you purchase from our local distributors or other retailers, you cannot return them on our side.

2.Final sales items or free gifts are not unacceptably for a return.

3.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

4.After receiving return instructions from us, please package up your returned items and drop your package at the local post office or another courier.

5.We will process your return or exchange item within 3-5 working days after we receive it. The refund will be processed and credited automatically to your original method of payment.

6. Need more help, please contact us service@vutrufitness.com or Whatsapp: +86 173 5009 0556

 

2.  Refund Policy 

You'll get a full refund or 100% store credit after we receive the returned package and check it.  The refund will be processed and credited automatically to your original method of payment.

Please note that shipping costs and any duties or fees are not refundable. The extra shipping costs are non-refundable once the package has been shipped. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.Once we received and confirmed your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  

If you have any problems regarding the refund process, please contact us for  service@vutrufitness.com or Whatsapp: +86 173 5009 0556